Call us on 01952 585881 or email sales@myworkwear.co.uk - VAT:
We endeavour to dispatch non-personalised orders within 5 working days of cleared payment, subject to stock availability.
For embroidered and heat transfer printed goods please allow an additional 2-5 working days depending on workload.
If there is going to be a delay for any reason we will contact you and may offer you an alternative product to speed up supply.
Our chosen courier will email you with a parcel tracking number as soon as your order is dispatched by us.
To check on the progress of your order, please click on your order in the Past Orders section of our website (you will need to be logged in to your account).
If you have made a mistake and wish to change your order, please contact us as soon as possible. Orders placed are processed daily with suppliers and can often be dispatched the next working day, so time is of the essence!
We aim for 100% satisfaction on every order so if there is a problem, please contact us straight away.
You can return any item to us within 14 days of receiving your order, as long as it hasn't been embroidered or printed on (just make sure your items are in the original condition and packaging).
For personalised items, we can only accept these back if they are faulty or incorrect.
All we ask is that you contact us first to get a returns number so we know what you’re returning. Please make sure the order number is confirmed on your returns note, and whether you want a refund. We can't take care of your return without these details, so make sure the returns form is filled out and placed in your parcel.
If the item you received is faulty or isn't what you ordered, please contact us with your order details and whether you require a refund or a replacement. You have 30 days from receipt of the faulty item to return it to us.
We aim to process all returns within 3 working days of receiving them to our warehouse. We will email you when your return has been completed.
If it's been more than 7 days since you sent your return and you haven't heard from us yet, please contact us so we can follow this up.
Embroidered items and printed items are all made to order and cannot be returned unless the goods or embroidery are faulty.
If for any reason you are unhappy with your embroidered or printed item, please contact us.
We always send a PDF proof of a new logo or design to be embroidered. It is important you review the accuracy of this proof as we cannot make changes after the embroidery is made.
On request, we will happily provide an embroidered sample on a swatch of your choice of coloured fabric, sent by post. This will incur an origination and machine setup charge.
If uploading your logo through our website, please ensure your artwork is in JPEG, GIF, BMP, TIFF or PNG format. Your file should also be in RGB colour mode, many design agencies send your official logo as a print ready CMYK colour profile. If you don't know what that means, don't worry - we'll catch this, but it may cause a delay.
For all other formats, please email us your logo to sales@myworkwear.co.uk.
Embroidered logos look professional and are hard wearing being very resistant through many wash cycles.
Prints are great for larger logos offering high definition and a higher number of shades or colour for complex logos.
We will estimate the best size for your logo depending on the location. The size will be shown on the artwork proof that we send you. If you would like your logo at a different size, please contact us.
Logo embroidery prices start from £4.05 per logo. Large logos with a high stitch count may cost more, we'll review this with you if that's the case.
Print prices start from £3.50 for small sizes.
When ordering a new custom logo for the first time, an origination fee of £9.99 will be applied to your order. The origination fee covers the time and expense of converting the file or text you upload into a format that can be used by our printing or embroidery machines.
Once you have paid an origination fee for a new logo design, you will not be charged this fee again on subsequent orders. Remember to select the same logo from your account at order time, if you upload your logo again this will be seen as a new logo and origination fee will be calculated.
We are based on Halesfield Industrial Park in Telford, Shropshire. To find out more about visiting us click here >
We are open 8:30AM - 5PM weekdays.
Your estimated delivery date is on your order confirmation email - please allow until this date for your order to arrive.
You can also check your estimated delivery date from within your account
We will contact you at the earliest available opportunity if your order is going to be delayed for any reason.
Our courier will send an email advising you of when to expect your delivery and you can track the parcel as the driver does his rounds. If you are unable to accept delivery for any reason follow the link in your email to either leave with a neighbour, leave in a safe place or re-arrange delivery for another day.
If your estimated delivery date has passed and you haven’t received your order, please contact us so we can help you further.
Orders to the UK Mainland will be delivered using our chosen courier and will be charged at £5.99 plus VAT for orders up to £99.00 (ex VAT). Orders over £99.00 (ex VAT) will be delivered FREE of charge.
Orders to the Highlands and Islands & Northern Ireland will be delivered using our chosen courier and will be charged at £11.95 (Isle of White, Isles of Scilly) / £18.95 (Northern Ireland, Scottish Highlands) / £18.95 (Isle of Man, Orkney Islands, Scottish Western Isles, Shetland Islands) plus VAT for orders up to £99.00 (ex VAT). Orders over £99.00 (ex VAT) will be delivered FREE of charge.
Sorry, we do not currently offer international delivery via our online store. For bulk orders we may be able to ship outside the UK. Please contact us with your requirements.
All deliveries will require a signature on receipt. Therefore, please ensure that someone is present at the delivery address to sign for the order. If no one is present, the couriers will attempt to deliver with a neighbour
Absolutely! We are open 08:30 - 17:00 weekdays. Click here to find us.
We can embroider almost any garment including hats, fleeces, coats and trousers in any position including the back and sleeves.
We can add as many logos as we can fit on the garment!
We will print your design using the best method for the job, and for many, that method is Direct to Film (DTF) printing. This advanced technique involves printing your design onto a special film and then transferring it onto the garment using heat. DTF printing offers vibrant, high-quality prints that are durable, water and UV resistant. It's a versatile option suitable for a wide range of garment types and order sizes, ensuring your designs look sharp and last long.
We can print onto most items of clothing including most polo shirts, t-shirts, sweatshirts and hi-vis items. Unfortunately we cannot print onto fleeces.
