Thank you for your custom. We endeavour to supply only the highest quality products and we trust that you will be delighted with your purchase.
However, if you are unhappy with the garment(s), in any way, they can be returned to us following the simple steps outlined below:
All quoted delivery times are based on standard working days (Mon - Fri).
Before returning any garment(s) it is essential that you contact us to obtain a unique Customer Returns Number, this can be obtained over the telephone by calling 01952 585881 or by emailing firstname.lastname@example.org
Please make sure that you include your Invoice Number in all correspondence. Upon issuing you with your Customer Returns Number, we will then provide further instructions on how to return your garment(s).
We will accept returns up to 14 days after the date of invoice. Please note that this is for non-embroidered or printed garment(s). We will only accept embroidered or printed garment(s) back if the garment(s) is faulty with a manufacturing defect.
Should you return your items without quoting your Invoice Number and Customer Returns Number, we will be unable to process your return.
If you have received a garment(s) that is faulty, or has been sent by us incorrectly, we will happily reimburse the cost of the return postage and would ask that you kindly enclose a receipt for the cost of that postage with your return.
You will be responsible for the garments(s) until they reach us. For your own protection, we would strongly recommend that you use a 'signed for' delivery service.
We normally respond to all returns requests within 4 hours and precess refunds within 1 working day from receipt of the garments
We ask that all garments must be returned in good, clean condition and folded back up in their original packaging with tags and labels on.
If you wish to exchange the garment(s), you must cover the cost of postage back to us and there will also be a subsequent postage charge to send out the replacement garment(s).