Help Page
If you are experiencing problems trying to buy products from our website it could be due to cookies not being enabled or problems with your firewall. Please see below for further information.
How To Enable Cookies
To function properly, our site requires that you enable cookies in your web browser. Enabling cookies allows the website to recognize you as you browse through our site; if cookies are disabled, our website will lose track of you, and product information and images may not be displayed.
Firewall Problems
If your experiencing problems using the shopping system this maybe due to your firewall. Some firewall's offer features such as cookie blocking and denying pop-up windows. This features will interfere with the working of this site, please refer to your firewall documentation for a solution.
My basket is always empty
This is a symptom of not having cookies enabled within your browser. It is necessary to store small amounts of data on your PC to be able to log you in and allow you to add items into your basket. This is a common practice of web site developers.
Please ensure that your security settings permit the use of cookies. Please see How To Enable Cookies.
I cannot view larger images
This is most likely because you are running a Pop-up Blocker program that is preventing the loading of the larger picture in another window.
Please read your browser or pop-up blocker documentation to see how to correct this
Payment Methods
We accept all major credit and debit cards without surcharges. Cards can be taken on-line using our Secure SSL shopping system or by calling us directly. Alternatively payment can be made by cheque, but we will have to wait for clearance before sending goods, this can delay your order by up to 3-4 days.
Cards can be taken on-line using our Secure SSL shopping system or by calling us directly. For cheque payment you still enter your details into the shopping cart system, but simply enter cheque as your payment method.
Your Right to Cancel
If you decide you no longer wish to continue with an order, you must advise us as soon as possible before despatch via any contact method. Please quote any reference numbers associated with your order. If you decide to cancel after shipment, then you will be liable for payment of any delivery/collection charges. Also refer to the returns procedure outlined in the Customer Service section.
Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with Early Warning Uk Ltd, to confirm your identity. Early Warning Uk Ltd will check any details we disclose to them against any data bases (public or private) to which they have access and will keep a record of that check. Early Warning Uk Ltd will also retain this information and may use it in the future to assist other companies with identity verification. This assists us to protect you and us from fraudulent transactions.
In summary We are committed to protecting your privacy. We use the information we collect on the site to make shopping at myworkwear.co.uk possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.